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Customer Care

DELIVERY TIMES

Please be aware that during busy times – like holidays, it might take longer than average.

1-2 business days delivery to Athens

1-5 business days delivery to Greece, depending on location

5-15 business days delivery to the rest of the world, depending on location


PAYMENT

All prices on Secret Caravan are in Euros (EUR) and are inclusive VAT.

Payments are made via Paypal (for credit cards: Visa, MasterCard and Debit Cards).
PayPal is the online payment service that allows you to pay securely without any extra charges.
You do not need to have a Paypal account to pay with your credit card.

For orders within Greece, we also accept Bank Transfer.
Make your payment directly into our bank account with your Order ID as the payment reference.
Your order will be shipped when the payment shows up in our account. Please note that your items will be reserved for 3 business days.

Alpha Bank
IBAN: GR2101402020202002786007011


SHIPPING

All orders are carefully wrapped and shipped within 2 to 4 business days (excluding sale periods that may take more).
We’ll email you to let you know when your order is dispatched, including its tracking information.
We will also notify you, if there is a delivery delay. Please note that we do not ship on weekends or holidays.

Shipping costs depend on the weight of the parcel and delivery country and you can see them when all items are placed in the cart.


DOMESTIC
(Greece)

Estimated delivery time: 1-5 days, depending on your location.
If you need your order by a specific date, please leave us a note while placing your order and we’ll do our best to accommodate you.

Shipping cost within Greece is 3 € .

Free shipping for orders 60 € or more!

Free shipping does not apply to orders shipped outside of Greece.


WORLD

Shipping costs depend on weight, starting from 5 €

Estimated delivery time: 5-15 days, depending on the postal service of your country.

Important Note

Shipments (outside EU) may be subject to additional taxes, duties or customs clearance charges, which may be applied once a shipment reaches the country.
Secret Caravan does not accept responsibility for any additional taxes and duties and these charges are to be paid by the purchaser.


RETURNS & EXCHANGES

We want you to be happy with your purchase, so in case you are not, please send us an email within 7 days from delivery date to [email protected], with your order number and return request. You will then receive an email with instructions on the return shipping.

Please ensure the returned goods are in original condition (unused & undamaged) and in original packaging.

For orders within Greece:
We’ll arrange a pickup date and time via email, to receive the items.

Once we receive your items, we’ll send you a confirmation email and you will be credited the total amount for the returned goods to the same credit card used to make the original purchase within 30 days or if you made the order with Bank Transfer, we’ll ask for a bank account to make the refund to. You will be also notified when your refund has been processed, it can take a couple of days.

If the item was a gift, you’ll receive store credit for the value of your return.

For international orders:
We strongly recommend that you use registered post with a tracking number, to ensure that the package won’t get lost on their way back to us. We are not responsible for packages shipped to us.

Once we receive your package in original condition, we’ll send you a confirmation email. You will be credited the total amount for the returned goods
to the same credit card used to make the original purchase within 30 days. You will be also notified when your refund has been processed, it can take a couple of days.

Unfortunately, shipping charges cannot be refunded, but we’ll give you 5€ in store credit for a future order.

If the item was a gift, you’ll receive store credit for the value of your return.

Exchanges
Unfortunately, we are unable to process exchanges. If you would like to exchange a product, please return it to us for a refund and then you can place a new order.